Returns & Exchanges

At MCX, we want you to love every purchase.If for any reason you are not completely satisfied, we are happy to accept returns under the following guidelines.

• We offer store credit only

• Refunds are not provided

RETURN POLICY In-Store Purchases

• Items may be returned within 7 days of purchase

• Eligible returns receive store credit only

• After 7 days, all items are Final Sale

Online Orders

• Items may be returned within 7 days of delivery (based on tracking)

• Eligible returns receive store credit only

• After 7 days, all items are Final Sale

RETURN CONDITIONS

• unworn • unused• Tags must be attached• Items must be in original condition

Returns that do not meet these conditions will not be accepted.

CANCELLATIONS•

Orders may be cancelled within 1 hour of purchase at no charge• After 1 hour, cancellation requests may be subject to a fee

The following items are final sale and cannot be returned:

• Sale items
• Hair accessories
• Underwear
• Tights
• Pajamas

All other eligible items may be returned for store credit within 14 days of purchase.

To begin a return, please use our return portal.

•   Log In: Access your MCX customer account on our website. 
• Request Return: Navigate to your Order History and select the items you wish to return to submit a return request.
• Approval & Shipping Label: If your return request is accepted, you will receive an email confirmation and a shipping label.Return Shipping Fee
• A flat rate $8.90 shipping fee will be deducted from your total refund amount to cover the cost of the return label provided.
• If you selected MCX Checkout Plus during your original purchase, this return shipping fee will be waived.Important Return Conditions 
• Original Shipping Fee: If the remaining merchandise you keep falls below the free shipping threshold of $125.00, the original $8.90 shipping fee applied to your order will also be deducted from your refund. 
• International Returns: Customers with international orders are responsible for arranging and paying for return shipping with their carrier of choice.
• If a non-returnable item is sent back, the $8.90 fee will still be deducted, and you will be responsible for the cost of having the item returned to you.

We does not offer direct exchanges.

If you require a different size, color, or item, please follow this two-step process: 

• Please place a new order for the desired item immediately. 
• Ship the unwanted item back to us following the return process above.
  Once your original item is returned and processed, you will receive a store credit.