Returns & Exchanges

At MCX, we want every customer to love their order. If for any reason you are not satisfied, we are happy to accept a return within our policy guidelines.

• You have 14 days from the day your order is delivered (based on tracking information) to return eligible items for store credit only.
• Refunds are not offered on any orders.
• All returned items must be in their original condition, unworn, unused, and with all tags attached.
• Returns will not be accepted after 14 days.

The following items are final sale and cannot be returned:

• Sale items
• Hair accessories
• Underwear
• Tights
• Pajamas

All other eligible items may be returned for store credit within 14 days of purchase.

To begin a return, please use our return portal.

•   Log In: Access your MCX customer account on our website. 
• Request Return: Navigate to your Order History and select the items you wish to return to submit a return request.
• Approval & Shipping Label: If your return request is accepted, you will receive an email confirmation and a shipping label.Return Shipping Fee
• A flat rate $8.90 shipping fee will be deducted from your total refund amount to cover the cost of the return label provided.
• If you selected MCX Checkout Plus during your original purchase, this return shipping fee will be waived.Important Return Conditions 
• Original Shipping Fee: If the remaining merchandise you keep falls below the free shipping threshold of $125.00, the original $8.90 shipping fee applied to your order will also be deducted from your refund. 
• International Returns: Customers with international orders are responsible for arranging and paying for return shipping with their carrier of choice.
• If a non-returnable item is sent back, the $8.90 fee will still be deducted, and you will be responsible for the cost of having the item returned to you.

We does not offer direct exchanges.

If you require a different size, color, or item, please follow this two-step process: 

• Please place a new order for the desired item immediately. 
• Ship the unwanted item back to us following the return process above.
  Once your original item is returned and processed, you will receive a store credit.